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User Experience Testing and Task Analysis Tests

"We feel that Elemental Creative Ltd really understood both our needs and that of our users, and as such, we can confidently recommend Elemental Creative Ltd for any company requiring usability services." Diane Noble, FSYC

In today's world, it seems that many web companies have forgotten that websites are designed to be used by people!

At Elemental Creative, we know that every website or application should perform as it was intended to do. One of the easiest ways to find out if it does this, is to actually observe real users using it.

Whether they find the site easy to use or find a number of obstacles in their paths, real user testing often brings to light problems within a website or application that are not noticeable even to the most trained eye.

What User Task Analysis and User Experience Testing can do for you

• Understand how your customers really use your website or application;
• Discover how to improve the navigation on your website or application;
• Choose the right online strategy and target your customers;
• Develop the best navigation and content grouping for your web site or application;
• Choose the best prototype for your next web site or application redesign;
• Increase sales for you and a high rate of return site visitors;

How user task analysis / user experience testing is performed

The results of a user task analysis/ user experience test will deliver a web interface that communicates very clearly to the user where they are, what will happen and where they will be if they take a particular course of action.

In conjunction with your requirements, we will identify the major audience within your website and using this information, determine their characteristics and demographics of those that will test the website. We will use this information as the basis for the type of user we will use in the testing process.

Users are asked to perform a series of tasks and the ease or difficulty with which these tasks are performed will be recorded by a usability consultant.

As the user moves throughout the tasks, he or she will verbalise their thought process as they try to complete each task. Each task will be timed and all actions will be noted.

All user experience / user task analysis studies are carried out in the same controlled environment with no third party influence or interruption.

Following the completion of the user experience testing, we will provide you with a full 'easy to read' report that provides information on user feedback, our findings, both positive and negative, and provides recommendations to help you achieve compliance to the documented usability principles and guidelines known as heuristics.

If desired, you will also receive an Interactive CD-ROM based presentation featuring video highlights of usability testing sessions. Request a free usability report sample

When recommendations from our user testing report has been implemented (we find this is normally within 3 to 6 months), we will perform a website check up to ensure that the recommendations have been effectively followed.

As part of our extensive user testing services, Elemental Creative will performed bi-yearly check ups of the website/online application, to ensure the website remains problem-free and usable.

Why Consider Elemental Creative?

We are an independent accessibility and usability testing company. As well as a wealth of experience and skills, we have no vested interest in the outcome of the tests and have worked with a wide range of companies and organisations to help them get usable!

Contact Us Now and Get Usable!

Contact us by phone on UK / NI: 028 89561900 or ROI / Europe: 048 89561900 or by e-mail at usability@elementalcreative.co.uk

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