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Website Usability Testing - New Horizons Partnership

Services Provided:

Usability Report
User Testing and Task Analysis
Accessibility Audit

The Business Challenge

New Horizons Partnership is a cross-border, cross-community organisation that provides services to learning disabled and other disadvantaged clients. New Horizons Partnership required their website www.newhorizonspartnership.co.uk to be thoroughly tested for all accessibility and usability issues.

Based on our extensive experience, Elemental Creative Ltd  was commissioned by NHP to carry out a thorough usability and accessibility audit of the NHP website

The Business Solution

Elemental Creative Ltd carried out a usability report, a series of user task studies and an accessibility audit of the NHP website.  Within these services -

Elemental Creative examined:

• Each page against the usability scripts developed in-house, based on the usability testing principles and codes of Internet practice set out by Jakob Nielsen and Jared Spool.

Elemental Creative performed:

• User Testing Studies with 4 users including a registered blind user.

Elemental Creative Ltd manually tested the NHP website against the following standards to identify barriers to access:

• W3C / WCAG / WAI Web Content Accessibility Guidelines
• RNIB See it Right Accessible Website Guidelines
• 1995 Disabilities Discrimination Act UK
• automated tools such as Web Xact and Bobby

Project Deliverables

The deliverables from this project were as follows:

• Provision of a detailed report in plain language, presenting findings & recommendations including –
• web usability and accessibility evaluation;
• recommendations to enhance website performance utilising; industry standards and best practice;

Currently the website meets the accessibility standards set out by:

• W3C / WCAG / WAI
• RNIB
• 1995 Disabilities Discrimination Act UK

Extracts of the User Testing footage may be viewed at http://www.accessible-ireland.org/ndb-partnership/new-horizons-partnership.html

 

What our Usability Testing Services will do.

Our expert usability services will help discover new markets and develop competitive barriers; understand the strengths and weaknesses of your website; discover how to improve the navigation on your website as well as improve customer satisfaction, loyalty and retention...Read all usability case studies

At Elemental Creative we only use state-of-the-art technology in our fully fitted usability lab to ensure that our testing is easier, faster, and more reliable- as well as cost effective. Click here for facilities.

Contact Us Now and Get Usable!

Contact us by phone on UK / NI: 028 89561900 or ROI / Europe: 048 89561900 or by e-mail at usability@elementalcreative.co.uk

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